Refund and Returns Policy

Last updated: 24 January 2026

Thank you for shopping at Tejashry Spice House (https://tejashryspicehouse.com). We strive to provide high-quality spice products and excellent customer service. Please read our policy carefully.

1. Returns Policy

Due to the nature of food and spice products, we do not accept returns once the order has been delivered.

However, we do accept return or replacement requests in the following cases:

You received a damaged product
You received an incorrect product
The product is missing from your order

2. Refund Policy

If your request is approved:

You will receive a replacement product or
A refund will be issued to your original payment method within 5–7 business days

All refunds will be processed through the original payment method, including Razorpay.

3. Eligibility for Refund or Replacement

To be eligible:

Contact us within 48 hours of delivery
Provide clear photos or videos of the product and packaging
Ensure the product is unused and in original condition

4. Order Cancellation

Orders can be cancelled only before shipment. Once dispatched, cancellation is not possible.

5. Non-Returnable / Non-Refundable Items

Opened or used food products
Products damaged due to customer handling
Orders with incorrect delivery details provided by the customer

6. Contact Information

For refund, return, or replacement requests, please contact:

Tejashry Spice House
📍 Address: NL2/12 A1, Saptarshi Apartment, Sector 3, East Navi Mumbai – 400706, India
📞 Phone: +91 8070861607
🌐 Website: https://tejashryspicehouse.com